Getting Started as a Delivery Agent

Fill out the delivery agent application form with your personal and vehicle information.

• Full name and contact information
• Phone number for notifications
• Vehicle type (motorcycle or car)
• Delivery zone preferences (areas you'll cover)
• Mobile money number for payouts

Our team will review your application to ensure you meet our delivery standards. This typically takes 6-12 hours.

Once approved, you'll receive a confirmation email and can immediately start accepting delivery assignments through your agent dashboard.

Delivery assignments are created when a vendor selects you for their order:

• Vendors choose agents whose vehicle matches the job requirements (motorcycle, car, van)
• Keep a competitive price per km and strong completion rate to stay on vendor shortlists
• Complete every delivery you take to remain eligible for future invitations
• You'll receive a notification as soon as a vendor confirms you for their order

• Pickup address (vendor location)
• Delivery address (customer location)
• Delivery fee (what you'll earn)
• Distance to travel
• Package details and special instructions
• Customer contact information

Expectations once a vendor assigns a delivery to you:

• Vendors may set you as their default agent—every new order will route to you automatically
• Keep your availability and pricing current before vendors rely on you for their deliveries
• Deliver every assigned order promptly; declining after selection risks losing the partnership
• Communicate immediately if an emergency prevents completion so the vendor can reassign

You can set your preferred delivery zones in your agent dashboard. You'll primarily receive assignments in areas you've marked as available.

Once you accept an assignment:

• Use GPS navigation to find the vendor
• Contact vendor if you have trouble finding them
• Update status to "Picked Up" when you collect the package

At the vendor location:

• Verify the order number matches your assignment
• Check package condition and seal
• Confirm all items are included
• Handle fragile items with care
• Mark as "Picked Up" in the app

Delivering the package:

• Use GPS to navigate to delivery address
• Call customer if you need directions
• Keep package secure during transport
• Follow delivery instructions (if any)
• Aim to deliver within estimated time

When you arrive at the customer:

• Verify customer identity (ask for order number)
• Hand over the package securely
• Mark delivery as "Delivered" in the app
• Get customer signature or confirmation

Assigned:

You've accepted the delivery

Picked Up:

Package collected from vendor

Delivered:

Package delivered to customer

OrderGo charges a 20% commission on delivery fees to maintain the platform and provide support.

Example: Delivery Fee

Le 60

Platform Commission (20%)

Le 12

You Earn

Le 48

Your total earnings per delivery include:

Base Delivery Fee:

Set per delivery (varies by distance)

Distance Bonus:

Extra pay for longer distances

Customer Tips:

100% of tips go to you

To protect buyers and reduce disputes, earnings are held for 24 hours after delivery:

• Gives customers time to check delivery quality
• Reduces fraudulent claims
• After 24 hours, funds automatically released
• Available for withdrawal after hold period

• Agent registration - join for free
• Order notifications - real-time alerts
• Earnings dashboard - track your income

• Accept more deliveries during peak hours
• Maintain high completion and on-time rates
• Provide excellent customer service for tips
• Complete deliveries efficiently to take more orders
• Stay in busy delivery zones

Delivery Complete:

Customer receives package

24-Hour Hold:

Buyer protection period (automatic)

Funds Released:

Added to your available balance

Flexible Payout:

Access your funds 24 hours after delivery

Receive payments directly to your mobile money account:

• check_circleOrange Money - Free
• check_circleAfriMoney - Free
• check_circleQMoney - Free

1. Go to Agent Dashboard → Earnings
2. Check your available balance
3. Set up your payout method (mobile money number)
4. Click "Request Payout"
5. Receive money directly to your mobile wallet

Track all your delivery earnings in one place:

• Total earnings (all-time and weekly)
• Available balance (ready to withdraw)
• Delivery fees + distance bonuses + tips
• Platform commission deducted (20%)
• Payout history with status tracking
• Completion rate and average ratings

A 1% withdrawal fee is applied when you transfer funds from your wallet to your bank or mobile money account. This covers payment processing costs.